Hiring for an Internal Sales role can be challenging. You need someone who not only understands sales but also excels in customer service, problem-solving, and relationship-building. One of our clients recently asked for guidance on interviewing candidates for this role, and we compiled a list of thoughtful, targeted questions to help identify the ideal candidate.
Key Interview Questions for Internal Sales Candidates
- How would you describe yourself to me?
This gives insight into the candidate’s personality and how they perceive themselves. - What do you know about my business?
Gauge their interest in and understanding of your company. A prepared candidate demonstrates enthusiasm and initiative. - What does customer service mean to you?
Understand their approach to ensuring client satisfaction—an essential trait in sales. - How would your previous employer describe you to me?
This can reveal how they view their past performance and relationships with colleagues. - Where do you excel?
Learn about their strengths and how these align with the demands of the position. - Tell me about a time when you missed a deadline. What happened?
This provides insight into their accountability and problem-solving abilities. - How would you deal with a client who is dissatisfied with your service delivery?
Evaluate their approach to conflict resolution and maintaining client relationships. - How would you handle a supplier who has sent you incorrect stock?
Assess their ability to manage external relationships and resolve supply chain issues. - What does going a great job mean to you?
Get a sense of their personal work ethic and standards of excellence. - Why do you want to work for our business?
Discover their motivations and ensure they align with your company’s goals and values.
These questions are designed to uncover a candidate’s suitability for the role, their potential fit within your company culture, and their ability to handle the unique challenges of an Internal Sales position.
Looking for more hiring advice or recruitment support? Jackie Cory Recruitment is here to help you find the perfect match for your team!